Orders & Returns

Changing or cancelling an order

If you would like your order changed after you have placed it then please contact us via email as soon as possible and we will do our best to meet your request, however depending on when the item was packed then it may not always be possible to cancel or change an order. To find out the status of your order you can log in to your account area and if the order has not been packed or dispatched then we can cancel the order for you.

Returns procedure

If you wish to return any items to us that you have bought you may do so if the following conditions are met:
1. The products have not been opened
2. You return them to us within 30 days of your original purchase
 
Please return them to us at:
Aromatherapy Associates
Regional Office
22/F Oriental Crystal Commercial Building
46 Lyndhurst Terrace Central
Hong Kong
CHINA
T: +852 2343 8411
F: +852 2343 8418

I want to make a complaint

If you are not completely satisfied with the level of service you receive, please do let us know by telephoning us on 0852 2343 8411 or emailing asia@aromatherapyassociates.com. Alternatively you can write to us at

Customer Services
Aromatherapy Associates
Regional Office
22/F Oriental Crystal Commercial Building
46 Lyndhurst Terrace Central
Hong Kong
CHINA
T: +852 2343 8411
F: +852 2343 8418

We undertake:
To deal with your complaint fairly, effectively and confidentially
To acknowledge your complaint within 1 working week
To keep you updated on the progress of your complaint