Below are questions we often get asked from our customers about our pure essential oil blends.
For any time sensitive requests or any order specific questions please get in touch with our customer service team either via our contact form or call on
What do I do if I get pure essential oil on my skin?
If the Pure Essential Oil comes into contact with skin immediately rinse thoroughly with copious amounts of water and soap. Ensure you wash your hands after handling the Pure Essential Oil Blends, particularly if preparing food or coming into contact with the eyes or sensitive skin areas. If irritation or other symptoms persist consult with a qualified Medical Practitioner
What do I do if I ingest the essential oils, can they be used internally?
The Pure Essential Oil Blends are for external use only. We strongly advise against ingesting the pure essential oil blends. If accidental ingestion occurs, immediately call emergency services. Do not induce vomiting and follow the instructions of the medical professionals.
If I have a nut allergy can I use the pure essential oil blends?
The Pure Essential Oil Blends do not contain nuts. However, we cannot guarantee the manufacturing environment is nut-free. For further guidance we recommend you consult with a qualified Medical Practitioner.
How to clean up any essential oil spillage?
On hard surfaces: Immediately soak up as much oil with towel or strong tissue paper whilst avoiding contact with skin – wear gloves if available. Wipe area with white vinegar, window cleaner or soapy water. Repeat as necessary. Wash towel as soon as possible following usual instructions and dispose of any tissue paper safely in accordance of local regulations.
On clothes & linen: Wash the fabric under cool running water for 2 minutes and allow to soak whilst fully submerged overnight before washing on a cool cycle as per normal instructions.
Alternatively, wash the fabric under cool running water for 2 minutes before treating with pre-laundry stain remover and wash on a cool cycle as per normal instructions.
On soft furnishings or carpets: Immediately soak up as much oil with towel or strong tissue paper whilst avoiding contact with skin – wear gloves if available. Gently sponge the area with soapy water and dab dry with a clean towel. Repeat as necessary.
Alternatively, replace the soapy water with a pre-tested stain removal product of your choice. Wash towel as soon as possible following usual instructions and dispose of any tissue paper safely in accordance of local regulations.
What is the shelf life of the Pure Essential Oil Blends?
12 Months
How should you store the essential oil blends?
To ensure maximum shelf-life and efficacy we recommend storing the Pure Essential Oil Blends in a cool, dark, dry environment with the closure tightly secured, out of reach of children
How do I recycle the Essential Oil Blend bottles?
Remove the dropper safely if you can (only ever use our Essential Oil Opener provided with The Atomiser Connect, otherwise please leave the dropper in the bottle); place bottle & dropper into recycling. Carton is fully recyclable.
Is it safe to diffuse neat essential oils?
Yes, it is safe to diffuse Aromatherapy Associates Pure Essential Oil Blends in accordance with the provided instructions and guidance. For further guidance we recommend you consult with a qualified Medical Practitioner.
What do I do if have adverse reaction to the essential oils?
In the event of adverse reaction we recommend you immediately discontinue use. If symptoms persist consult with a qualified Medical Practitioner. If the Pure Essential Oil comes into contact with skin immediately rinse thoroughly with copious amounts of water and soap. Ensure you wash your hands after handling the Pure Essential Oil Blends, particularly if preparing food or coming into contact with the eyes or sensitive skin areas.
